SHIPPING & DELIVERY

Basic shipping to the UK is free.

If you would like special or recorded delivery, please contact us for a shipping cost.

Worldwide shipping may vary, please contact us for a personalised shipping quote.

 

EASY RETURNS

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product up to 30 days from the date of purchase.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Shipping costs will not be refunded and customers are responsible for any return shipping costs for unwanted items.

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CANCELLATIONS

You have the right to cancel your order within 14 days, with the exception of any personalised orders.

If you have already received the items, the above returns policy will apply.

 

TRACKING YOUR ORDER

Tracking information will be provided where available.​

 

MONEY BACK GUARANTEE

We will happily refund or exchange any faulty items within 6 months of purchase, provided proper proof of purchase can be provided.

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SECURE ORDERING 

We realise how important it is to securely store any information that you provide when ordering with us. Our site uses entry level SSL encryption technology. You can rest assured that we take the security and privacy of your information very seriously.

You can tell our website is secure as 'https' will replace 'http' at the start of 'phoenixandtheunicorn.com' in your browser address window. A small locked padlock will also appear in the bottom bar of your browser.

The use of an unsecured public network is not advised as someone may attempt to intercept anything you are doing online. We advise that you only connect to secured networks that you trust and remain vigilant of the risks of using an unsecured public network.

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PRIVACY POLICY

When a purchase is made on our site, we ask for your name, delivery address, telephone number, email address and payment method details.
Your data will enable us to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We will never disclose you details to any third party.

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